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"Problem Resolution: Does the ATO Approach Really Work?"    

Legislation Cited

Cases and Articles Cited

Case Name	Citation(s)	Court	Jurisdiction	Date †	Full Text		Citation Index
"Formulating a taxpayers' charter of rights: setting the ground rules"	(1996) 25 Australian Tax Review 97	Australian Tax Review	Australia	circa 1996	Legal Online / Informit		2
"Charting an Old Course"	(1995-96) 30 Taxation in Australia 265	Taxation in Australia	Australia	circa 1995			1
"The Shape of Future Tax Administration"	(1995) 49 Bulletin for International Fiscal Documentation 217	Bulletin for International Fiscal Documentation		circa 1995			1
"A Taxpayers ’ Charter: Opportunity or Token Gesture?"	(1995) 12 Australian Tax Forum 1	Australian Tax Forum	Australia	circa 1995			6
"Measuring Taxpayer Compliance: Issues and Challenges Facing Tax Administrations"	(1994) 11 Australian Tax Forum 1	Australian Tax Forum	Australia	circa 1994			2
"Compliance Costs of Taxation: Policy Implications"	(1994) 11 Australian Tax Forum 85	Australian Tax Forum	Australia	circa 1994			1
"Changing Taxpayer Compliance: The hnpact of Business Auditors as Service Providers"	(1994) 11 Australian Tax Forum 6	Australian Tax Forum	Australia	circa 1994			1
"Taxpayers' Bill of Rights"	(1993) 28 Taxation in Australia 50	Taxation in Australia	Australia	circa 1993			5
FCT v Citibank Ltd	(1989) 20 FCR 403; (1989) 85 ALR 588; (1989) 20 ATR 292	Federal Court of Australia	Australia	circa 1989	Legal Online / Westlaw		157
"The Corporate Ombudsman: An Overview and Analysis"	(1987) 3 Negotiation Journal 127	Negotiation Journal	United States	circa 1987			2
"Grievances, Claims, and Disputes: Assessing the Adversary Culture"	(1980-1981) 15 Law and Society Review 525	Law and Society Review	United States	circa 1981			4
"Transaction-Cost Economics: The Governance of Contractual Relations"	(1979) 22 Journal of Law and Economics 233	Journal of Law and Economics	United States	circa 1979	HeinOnline		9
"The Problem of Social Cost"	[1960] Journal of Law and Economics 1	Journal of Law and Economics	United States	circa 1960	HeinOnline		2
"Hard Cases"	30 Taxation in Australia 236	Taxation in Australia	Australia	circa 1979			2